How do I contact RefurbLane Customer Care?
Choose the route that fits your question so the support team has the information it needs.
Help with a purchase
- Sign in to your account and open your order history.
- Locate the relevant purchase and choose Get help.
- Answer the questions about your issue, then send the request.
Warranty replacements remain attached to the original purchase. Express replacements and replacements following a seller cancellation can appear as separate orders. If an older conversation no longer accepts replies, start another request.
Before buying, or another question
The help-center messenger is the route for purchase advice, general information.
Response times and opening hours
Customer Care normally answers submitted requests within one business day. Published telephone-support hours are Monday to Saturday, 8 AM–8 PM Eastern time; Sunday is closed.
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