Refurbished Surface Book

Warranty: 12 months

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Customer reviews for Refurbished Surface Book

Overall rating

42 verified reviews

Rating details

Shipping
4/5
Packaging
4/5
Overall performance
3.1/5
Appearance
3.6/5

Reviews

Stacy B.
Verified purchase
Reviewed 6/12/20, United States.
Great deal !! Came with everything keyboard and Pen! I saw a previous review for no pen I sent an email they responded next day and made sure to send a pen separately just to make sure I had one!!! I will be using them for Again!!! A+++ experience!!!!
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 512 GB - 16 GB
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 512 GB - 16 GB
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Condition
Excellent
Purchased
5/29/20
Kristin D.
Verified purchase
Reviewed 3/4/21, United States.
Delivery came earlier than expected and the laptop is perfect! I ordered Very Good and honestly it's just like new, not a scratch on it. Overall very happy with my second order here on RefurbLane. Great deals and great quality products.
Microsoft Surface Book 1st Gen 13-inch (2015) - Core i7-6600U - 16 GB - SSD 512 GB
Microsoft Surface Book 1st Gen 13-inch (2015) - Core i7-6600U - 16 GB - SSD 512 GB
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Condition
Excellent
Purchased
2/19/21
Alex A.
Verified purchase
Reviewed 12/10/23, United States.
Bought it for my mom. She fell in love with the quality and limited scratch on the laptop. Thanks guys
Microsoft Surface Book 13" Core i5 2.4 GHz - SSD 256 GB - 8 GB QWERTY - English
Microsoft Surface Book 13" Core i5 2.4 GHz - SSD 256 GB - 8 GB QWERTY - English
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Condition
Fair
Purchased
11/21/23
Franklin L.
Verified purchase
Reviewed 12/25/21, United States.
Very good quality product, but the only thing i was disappointed about was the fact that in the product picture, it shows a pen with the microsoft surface book but when I received the product, there was no pen with it. I would love if the advertising pictures were accurate as far was what comes with it. I purchased the “excellent” surface book 2 and it sure is excellent but i wish it had the pen like the picture showed.
Microsoft Surface Book 13" Core i5 2.4 GHz - SSD 128 GB - 8 GB
Microsoft Surface Book 13" Core i5 2.4 GHz - SSD 128 GB - 8 GB
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Condition
Excellent
Purchased
12/19/21
Rob F.
Verified purchase
Reviewed 4/13/20, United States.
I ordered a refurbished Microsoft Surface Book and am overall very pleased with my purchase. The price was great, the laptop is awesome and i am a happy camper. The reason I rated this 4 smiles instead of 5 is that on the product page that I ordered this from the picture of the item included a stylus pen which I assumed came with the product since it is one of those devices where you draw all over the screen. When I received the order there was not a pen included and examine the documents that came with the order the fine print said "pen is optional" (minus 1 smile face) when I ordered the product I would have certainly selected the "optional" pen if available, which it was not. My feeling is that if you show a pen then it should be included or at least clearly marked "pen not included". Also I order an additional 2 year warranty on top of the 1 year warranty but I am not clear how this was applied (other than the extra $ i paid at check out) I expected to have to register or redeem the extended warranty, but nothing like that came with any of the documentation (both physical and digital) I received so far. Hopefully this review will resolve some of that.
Microsoft Surface Book 1st Gen 13-inch (2015) - Core i7-6600U - 16 GB - SSD 512 GB
Microsoft Surface Book 1st Gen 13-inch (2015) - Core i7-6600U - 16 GB - SSD 512 GB
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Condition
Excellent
Purchased
4/1/20
Tim T.
Verified purchase
Reviewed 1/7/22, United States.
The condition seems good. Wifi connection seems to stall, but may be in need of update. Some kind of red unlock bar at the top of the screen when turned on is disconcerting. On the other hand, the Win 10 Pro installated and mini display port are nice!
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 512 GB - 16 GB QWERTY - English
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 512 GB - 16 GB QWERTY - English
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Condition
Good
Purchased
12/27/21
Michael M.
Verified purchase
Reviewed 6/4/23, United States.
I always use RefurbLane for myself and others, products always in brand new condition, great customer service and fast shipping
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 512 GB - 16 GB
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 512 GB - 16 GB
See item
Condition
Excellent
Purchased
5/21/23
Shalok S.
Verified purchase
Reviewed 3/16/21, United States.
The laptop is shipped with the Windows version, that the company used which sold the laptop in the first place and that one is not intended to be used by casual customers. Nor are casual customers allowed to use it as said by the license, neither is it possible to even perform the installation process, since that one requires a business email that gets checked with a database and has to be verified. This could be circumvented by myself, still an annoying oversight in my opinion. Absolute insanity, that you as a company don't install a fresh Windows version and do just a factory reset of a version that is known to be not intended to work for casual customers. As said, solved the previous issue on my own and now it turns out, that the tablet can not be unattached from the base since its battery is broken and can not be charged anymore. 2 hours battery durability less for the whole device, since one battery is in the display and one in the keyboard, that one in the keyboard still works. It also means no tablet mode, and the pen is not included as well, while part of the original shipment. I contacted the support and I got a label to ship it back to them and I can refund the device, while there is no replacement for it at the same price at any online shop as it is now, neither at RefurbLane nor somewhere else, and my girlfriend that got this laptop as a present has already fallen in love with its display, keyboard, and other things. Also, the condition was described as "Very good" and it's very obviously visibility damaged. Why do you care so less about the quality of the shipped devices? Half of the issues could just be stated in the description and accounted for in the price, and still, find a buyer. But no, you need to lie and not care about the accuracy of the suggested description and condition and just hope, that the customer will shut up. So sad.
Microsoft Surface Book 13" Core i5 2.4 GHz - SSD 256 GB - 8 GB QWERTY - English
Microsoft Surface Book 13" Core i5 2.4 GHz - SSD 256 GB - 8 GB QWERTY - English
See item
Condition
Excellent
Purchased
3/10/21
Johanna L.
Verified purchase
Reviewed 12/2/20, United States.
I love the surface book. It feels sturdy, and I like the versatility of having the tablet screen. However, I had to return the surface book I received because the trackpad stopped working after a month. Because of the warranty, I was able to receive another surface book and I am happy with it. I do have some network connection issues (common with surface devices), but I would still recommend it.
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 256 GB - 8 GB
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 256 GB - 8 GB
See item
Condition
Excellent
Purchased
3/11/20
Ernest S.
Verified purchase
Reviewed 11/12/20, United States.
The seller mislabeled the product as an i7 model with 512 gb and 16 gb of ram, but I'm still semi happy with what I got.
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 256 GB - 16 GB QWERTY - English
Microsoft Surface Book 13" Core i7 2.6 GHz - SSD 256 GB - 16 GB QWERTY - English
See item
Condition
Excellent
Purchased
10/8/20

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Reviews

Reviews

Stacy B.

Kristin D.

Alex A.

Franklin L.

Rob F.

Tim T.

Michael M.

Shalok S.

Johanna L.

Ernest S.

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